Refund policy

Made-to-order artwork

Print Punch products made from your supplied artwork file, selected finish or custom specification are produced for that order. Subject to your rights under Australian Consumer Law, we do not accept change-of-mind returns once production has started.

Your Australian Consumer Law rights

Nothing in this policy excludes or limits any guarantee, remedy or other right that cannot lawfully be excluded. If an item is faulty, damaged, unsafe, materially different from its description or does not match the approved order specification, contact hello@printpunch.com.au so we can assess the appropriate repair, replacement, refund or other remedy.

Transit damage

Contact us as soon as possible after delivery, ideally within seven days. Include the order number and clear, well-lit photographs of the front and back of the product, the damage and the external packaging. Keep all packaging until the claim is resolved. A reporting guide does not remove any rights you have under Australian Consumer Law.

File, crop and colour approval

The on-screen preview is a composition guide, not a physical colour proof. Screen brightness, device settings, the embedded colour profile and the selected material can change the printed result. If Print Punch asks you to approve a crop or file adjustment, production begins from that approved specification. This does not affect remedies for production faults or an item that does not match the approved specification.

Order changes and cancellation

Contact hello@printpunch.com.au immediately if an order needs to change. If file review or production has not started, we will confirm what can be changed. Once production has started, cancellation or change-of-mind relief may not be available because materials and production work have already been committed.