Shipping policy

Production before dispatch

Our standard dispatch target is within 72 business hours after the supplied artwork passes file review and any required crop, colour-profile or specification question is resolved. Peak-period and quality-control exceptions can extend this target, and a file query pauses production until the decision is resolved. Rush production is not guaranteed.

Delivery charges

Delivery is calculated at checkout from the product size, packed weight and destination. The amount shown before payment is the delivery charge for that cart and address. Rates and carrier availability can change when the product mix or address changes.

Australia

Tracked delivery is available across Australia. The checkout currently separates East Coast and West Coast service bands and displays the available service and charge for the entered address.

International delivery

Checkout is active for 31 international regions. Smaller unframed orders and larger framed orders use different rate structures. Premium Express Courier (DHL) is used for supported larger international artwork shipments. Enter the exact delivery address at checkout to confirm that the product and size can be shipped to that destination.

Duties and taxes

Import duties, taxes, brokerage or other destination charges may apply to international orders. Unless the checkout or a written Print Punch quote expressly says otherwise, these charges are the recipient's responsibility and are not included in the product or delivery price.

Address accuracy and redelivery

The buyer is responsible for supplying a complete and accurate delivery address. If a parcel is returned or needs redelivery because the supplied address was incomplete or incorrect, additional carrier charges may need to be paid before it is resent.

Tracking and white-label orders

For a direct website order, tracking goes to the checkout contact. For an approved white-label fulfilment profile, the notification owner is documented before the first collector order. A direct cart order is not automatically converted into a blind-shipping workflow.

Delay, loss or damage

Carrier transit times are estimates, not guaranteed delivery dates. If tracking stops updating, a parcel appears lost or an item arrives damaged, contact hello@printpunch.com.au with the order number and evidence available so we can open the appropriate carrier or product claim.