PRINT PUNCH / FAQS
Artist questions, answered.
Everything artists, photographers and designers ask before their first order: files, papers, frames, pricing, white-label delivery and timing. Each answer links to a longer guide in the Artist Journal.
Ordering and how it works
How an order moves from your file to a finished piece.
How do I place an order?
Choose a product on the print formats page, select size, finish and paper, upload one production file, check the preview and add to cart. The file you preview is the file that attaches to the order, so there is nothing to email afterwards.
What does Print Punch offer artists?
Blank framed canvas for painting originals, fine art paper printing, unframed rolled canvas prints, framed paper prints, framed canvas prints, custom repeat wallpaper rolls and white-label fulfilment so you can sell under your own brand.
Where are the artworks made?
Every piece is printed and framed at our production facility in West Gosford on the Central Coast of New South Wales, Australia.
How experienced is the production team?
The team brings more than ten years of professional printing and framing experience and has produced hundreds of thousands of artworks for artists and collectors.
Can I order a custom size?
Standard sizes are listed with prices on each product page. Custom sizes are quoted separately through the quote request on the product page; tell us the finished dimensions, stock and finish and we will confirm the price and lead time before you order.
Do I need to place a test order first?
No. A paid test order is optional for direct, white-label and Shopify orders. You can order a sample to check the product, colour, packaging and tracking. We recommend checking your Shopify workflow before launch.
Artwork files
What to upload and how we check it.
What file types and size can I upload?
One TIFF, JPG, PNG or WebP up to 200 MB per order. Save in sRGB with the profile embedded and keep important detail away from the edges.
What resolution does my file need?
Aim for 300 ppi at the final print size. Files down to about 150 ppi can still print acceptably at large sizes viewed from a distance, but we will flag anything that looks under-resolved before printing.
Do you adjust or colour-correct my file?
No. We print the file as supplied because we cannot see your original. Our file review checks size, crop or border and visible resolution problems, and we contact you before printing if a decision is needed.
How should I photograph a painting for printing?
Even, diffused light from two sides, a tripod, a grey card for white balance, no flash and a RAW capture. Straighten and crop to the artwork, then export a full-resolution TIFF or high quality JPG.
Fine art paper prints
Stocks, inks, borders and what collectors receive.
Which fine art papers can I choose?
230gsm Premium Matte Fine Art Paper, 240gsm Textured Cotton Rag Paper or 260gsm Metallic Pearl Paper, all printed with archival pigment inks. Unframed prints are offered on the matte and cotton rag stocks.
Is the printing archival or giclée quality?
Paper prints are made with archival pigment inks on fine art paper. Canvas prints are professionally printed; contact us for confirmed ink and material specifications for your chosen canvas product. Keep prints out of direct sun and away from humidity for the longest life.
Can I have a white border around the image?
Yes. Choose an even 5cm unprinted white border on the same paper, or print edge to edge so the image meets the frame. The preview on the product page shows both.
Canvas prints, framed or rolled
Canvas, floating frames and choosing between paper and canvas.
What canvas do you print on?
Professionally printed canvas, stretched and set in a floating frame with a thin charcoal shadowline between the canvas and the frame.
Should I choose paper or canvas for my work?
Paper suits detail, linework and photography and is framed behind clear acrylic. Canvas suits paintings and bold work that benefits from texture and presence. Many artists offer both at different price points.
Is blank canvas the same as printed canvas?
No. Blank canvas arrives double-primed and ready for an artist to paint. Printed canvas reproduces an artwork file on canvas inside the same style of floating frame.
Can I get canvas prints unframed, for my own framer?
Yes. Unframed rolled canvas prints are supplied rolled in a tube. Each print carries a 6 cm mirrored wrap on every side and roughly 3 cm of white canvas beyond it, so a framer can stretch it without losing any of the main image. Twelve sizes from A2 to 120 × 150 cm, from $89.95.
Frames and finishes
Oak veneer, Australian Raw Oak, White and Black.
Which frame finishes are available?
Oak veneer, Australian Raw Oak, smooth White and smooth Black on framed paper, framed canvas and blank canvas. Oak veneer gives a consistent timber look; Australian Raw Oak is natural timber whose four lengths can vary in colour, tone and grain, which is part of its character rather than a fault.
What is the difference between Oak veneer and Australian Raw Oak?
Oak veneer is a real oak veneer over a stable core, consistent in tone across all four sides and across an edition. Australian Raw Oak is solid natural timber with visible variation between lengths and carries a premium price. Choose veneer for consistency and Raw Oak for individual character.
Is framed paper glazed with glass or acrylic?
A clear acrylic face. It is lighter than glass, far safer in transit and keeps the presentation light and crisp.
How wide and deep are the frames?
The standard frame face is approximately 2 cm. Depth is approximately 3 cm up to 70 × 100 cm and 4 cm at 100 × 130 cm. For very large or custom pieces, ask us to confirm outside dimensions before you publish them.
Pricing and margins
Standard sizes are priced on the site. Custom sizes are quoted separately.
How is pricing shown?
Standard sizes are priced on each product page in Australian dollars including GST, before delivery. Custom sizes are quoted separately. Framed paper prints start at $119.95 (A2), framed canvas at $169.95, unframed prints at $64.95, rolled canvas at $89.95, blank framed canvas at $109.95 and wallpaper at $299.95 per roll.
What does the margin calculator do?
Each printed product page shows the production charge for your selected options, your gross profit at the selling price you enter and the gross margin percentage. It excludes delivery, payment fees, discounts and your own costs, so use it as a starting point.
How should I price limited editions?
Many artists price a limited edition at 1.5 to 3 times the open edition price at the same size, depending on edition size. The production charge is the same either way; a signed certificate of authenticity carries the edition details.
White-label fulfilment and Shopify
Selling under your brand while we make and ship.
What does white-label fulfilment mean?
We produce, pack and ship the artwork while you remain the customer-facing brand. We can ship directly to your customer under your brand.
How do I set up white-label fulfilment?
We can ship directly to your customer under your brand. Tell us your sender details, packing slip and insert preferences and where tracking should go.
Who owns my artwork and customer relationship?
You do. Your intellectual property, audience and customer relationship remain yours. We do not sell or list your artwork anywhere.
Can I connect my Shopify store?
Shopify integration currently runs as a manual order pilot: your store takes the order, the mapped product details and file reach us through the agreed workflow, and tracking returns to you so your store sends its normal notification.
Will Print Punch branding appear in the parcel?
We can ship directly to your customer under your brand. Sender details, packing slip preferences, optional inserts and returns details can be supplied for your order.
Production time, delivery and damage
Dispatch targets, delivery pricing and what happens if something goes wrong.
How long does production take?
Our standard dispatch target is within 72 business hours after artwork approval. Peak periods, quality control and file queries can extend it, and rush production is not guaranteed; ask us to confirm before promising a date.
How is delivery priced?
Delivery is calculated at checkout from product size, packed weight and destination. Checkout is active for Australia and 31 international regions.
Do you ship internationally, and who pays duties?
Yes, to the international regions active at checkout. Local duties, taxes and import charges may apply and are the recipient's responsibility, so say so in your listings for overseas collectors.
What if a print arrives damaged?
Email us promptly with the order number and clear photos of the front, back, the damage and the external packaging. Faulty, damaged or misdescribed work is assessed under Australian Consumer Law and our refund policy, and we work with you to put it right.
Wallpaper rolls
Custom repeat wallpaper for designers and artists.
Can designers and artists sell wallpaper through Print Punch?
Yes. Upload a seamless repeat prepared at 70 cm wide and final scale and we print one 70cm × 10m smooth paste-the-wall roll for $299.95. A free SVG template with edge-match, centre and safe-area markers helps you build the repeat.
Do I need a finished repeat pattern before I enquire?
Bring the strongest file you have and tell us how you want the design to feel at room scale. We can discuss repeat, scale, orientation and the next preparation step before production.
Blank framed canvas for painters
Double-primed canvas already in a floating frame.
What is the blank framed canvas?
A double-primed poly-cotton artist canvas already set in a floating frame, in 23 sizes from A2 to 120 × 180 cm and four frame finishes, from $109.95. Paint the original, let it cure, and it is ready to hang or sell.
Can I reuse the blank canvas packaging?
Yes, when it remains clean, dry and undamaged. Remove old labels and replace any damaged protective materials before sending your finished original to a collector.
Can I paint right to the edge of the canvas?
Yes. Mask the frame with low-tack tape while you work, paint up to the shadowline, and remove the tape while the paint is still slightly soft so the edge stays clean.
